What will I receive from Optime Group prior to the commencement of my assignment?

An Assignment Details Form – providing information about the client, start date, location, hours of work and pay rates, Our Terms of Engagement and your Employee Handbook

I have not received a P45 from my previous employer, what shall I do?

At registration, you will complete a Starter’s Checklist (previously known as a P46). We can use this until your P45 arrives.

I have not worked in the UK before, what do I do about tax?

You must complete a Starter’s Checklist (previously known as a P46), which we provide during registration. You will need a National Insurance number.

I don’t have a National Insurance (NI) Number, how do I get one?

You can only apply for a National Insurance number once you have arrived in the UK, and if you have the right to work in the UK. You will need to call Jobcentre Plus on 0845 600 0643 to arrange to get an NI number.

How often do I get paid?

Weekly, provided that your Timesheet is received by 12 Noon on Tuesday of the week following the week you worked. Pay will be transferred into your account by BACS payment each Friday.

Agency Workers Regulations (AWR)

Further guidance on the AWR can be found here.

What is my paid holiday entitlement?

You are entitled to 28 days’ paid holiday pro-rata each year (including 8 days for the bank holidays). You accrue this holiday as you work and will be paid to you on request when you take time off from work. It must be taken within your holiday year, which runs for 12 months from the start date of your contract.

I want to book time off for holiday, who do I ask?

You need to make the request to your line manager and must give at least 2 weeks’ notice. Please then notify Optime Group that you would like to take either paid or unpaid annual leave and we will make the final approval.

How do I know how much holiday I have accrued?

Your accrued holiday entitlement is shown on your payslip each week. It is presented as a decimal fraction of a week. For example, 0.5 means you have accrued half of the hours in your average working week. If you are unsure, please email payroll@optimegroup.co.uk.

If I am ill and unable to come into work, what shall I do?

You need to call both your line manager and your Optime Champion at least 4 hours before the start of your shift.

What is my sick pay entitlement?

If you are sick for 4 or more consecutive days, you will be entitled Statutory Sick Pay (SSP). This is paid to employees who are unable to work because of sickness. SSP is paid for up to a maximum of 28 weeks. It is payable to all employees and agency workers (who are paid PAYE) even though you are engaged on a contract for services. More details can be found here.

Do I need to provide a doctor’s note for each period of sickness?

For 4-7 days of sickness you can self-certify but for more than 7 days illness we will need to see a ‘fit note’ from your doctor stating that you are not fit to work. The Government guidance on sick leave and SSP can be found here.

When I finish my assignment how long will it be before I receive my P45?

Your P45 will be posted to you following your last payslip; this will typically be within a week.